Code of Practice for Patient Complaints
In this practice, we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
“The best practice in SW London hands down. Having been coming to Dentistree for almost four years the team have gone above and beyond on…”
“I've been a patient at this practice for about 7 years and I'd give it top marks at every level from the actual treatment which…”
“My family has been with this practise since we moved in the area 8 years ago. The staff is very friendly and professional and the…”
“I have been using this practice for around 6-7 years now. They are incredibly friendly and professional, always giving you the right advice and the…”
“Always incredibly friendly and professional and amazing that they remember me too. Great service and make the dentist as comfortable as possible!”
“I have been in the practice for more than 10 years and am delighted with the services. Great team providing precious advice. No waiting time.…”
“I've been with Dentistree Battersea for years and years - They're always polite, and generally keep fairly well to their schedule, and their treatment is…”
“BEST dentist in London. I used to really fear going to the dentist, but have been with this practise for 7 years and am always…”